Items can be returned within 10 days with authorization.  Please call 660-281-6632 to have a return authorization emailed to you.  Refunds are for the net cost of product(s) only.  The Total Net Refunded Amount will be the Original Sales Invoice amount minus the following:  25% restocking fee plus the shipping cost to return the products to ShingleLadder.com.  The products must be returned in new, unused condition in the original box or shipping crate (if applicable).  Returns on damaged shipments require carrier notification before calling for return authorization. ShingleLadder.com cannot accept responsibility for damage incurred after a customer has signed for the merchandise in good condition.